Why is the cashback amount from my purchase incorrect?

The cashback received is the percentage or amount specified in the terms and conditions of each one of our partner stores. Your cashback could also be lower because the cashback deal offered by these stores has changed recently, and this change may not be reflected in our app yet. In this case, please contact our support center so we can proceed to update the rate shown. 

You also need to be aware that the cashback rate does not consider taxes, shopping fees, other administrative costs, or the use of gift cards. 


Other articles you might find interesting are:

How can I claim my cashback? 

Why is my Cashback Sock empty? 

If you need further assistance, please click this link to send us a request.

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