After you have made a purchase and the transaction has been registered in your Cashback Sock, it typically takes about two weeks to receive your cashback payout. However, in some cases, there may be an extended period of time while we coordinate with the cashback merchant. Because of this, Woolsocks also offers you the option to receive cashback instantly by using instant payout.
If you have made a purchase and it hasn't been registered in your Cashback Sock within three business days, please contact our Help Centre. To submit a cashback claim, please click this link and indicate the transaction number, provide a purchase receipt, and the time at which it took place. This Help Centre article can also help you understand a few potential reasons why your cashback could be declined.
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If you need further assistance, please click this link to send us a request.