After making an eligible purchase, it typically takes about two weeks to receive your cashback in your cashback sock. We know it can be hard to wait that long for your cashback, so we also offer you the option to activate instant payout. This feature allows you to receive your cashback within minutes and completely free of charge!
In other words, the app is giving you the cashback in advance. Please keep in mind that if the merchant eventually determines that your transaction is not eligible to receive cashback, the app will claim back any cashback that has already been paid through instant payout. You can read more about these circumstances here.
At the beginning of the month, we initiate a debit collection for all accounts with a negative balance. You will be notified in advance via email if this affects you. Once this has been applied, your balance will be positive again.