Did your friend sign up but their account isn't verified yet? If a friend joined using your link but your reward hasn't come through, here's what to check:
- Downloaded and joined the app using the personal link you sent them from the Tell a Friend page.
- After signing up, your friend has done at least one of the following:
- Connected their main bank account — the one they use for everyday spending. Savings accounts or neo bank accounts with no transaction history (e.g. Revolut, Bunq) won't qualify. If the wrong account was connected, they can connect a different one in the app.
- Verified their mobile phone number and earned €3 cashback.
Please keep in mind that friends who download the app and sign up through a Spin & Win gift card will not count towards your Tell a Friend program reward.