1. If your cashback reward wasn't credited after making a purchase, it might be because you need to connect your main bank account to receive it. Please ensure that you have connected your primary bank account, which you use for everyday purchases, to receive your cashback reward.
2. Connecting your main bank account helps us minimize potential fraud associated with cashback rewards. This measure ensures that the process is secure and transparent, protecting both our users and our platform from exploitation.
3. How does connecting my main bank account prevent fraud? By requiring the connection of your main bank account, we can verify the authenticity of transactions and deter individuals from exploiting our cashback rewards, this enhances the security and integrity of our process.
4. Can I use any bank account to receive my cashback reward, or does it have to be my main account? To ensure a secure process, we require users to connect their main bank account - the account they primarily use for everyday purchases. Using your main account helps us maintain transparency and security when crediting cashback rewards.
5. What should I do if my cashback reward is still not credited after connecting my main bank account? If you still haven't received your cashback reward despite having connected your main bank account, please submit a 'missing cashback' claim using the app.
6. Are there any additional steps I need to take to receive my cashback reward? Aside from connecting your main bank account, ensure that you make your next purchase using that connected account. This step is essential to make sure your cashback is successfully added to your Cashback Sock.