1. If your gift card wasn't redeemed after making a purchase, it might be due to a requirement to connect your main bank account for redemption. Please ensure that you have connected your primary bank account, which you use for everyday purchases, to facilitate gift card redemption.
2. Connecting your main bank account helps us minimize potential fraud associated with gift card redemptions. This measure ensures that the redemption process is secure and transparent, protecting both our users and our platform from exploitation.
3. How does connecting my main bank account prevent fraud? By requiring the connection of your main bank account, we can verify the authenticity of transactions and deter individuals from exploiting our gift card, this enhances the security and integrity of our redemption process.
4. Can I use any bank account for redemption, or does it have to be my main account? To ensure a secure redemption process, we require users to connect their main bank account - the account they primarily use for everyday purchases. Using your main account helps us maintain transparency and security when redeeming gift cards.
5. What should I do if I encounter issues redeeming my gift card even after connecting my main bank account? If you're experiencing difficulties redeeming your gift card despite having connected your main bank account, please create a 'missed gift card' claim using the app.
6. Are there any additional steps I need to take to redeem my gift card successfully? Aside from connecting your main bank account, ensure that you make your next purchase using that connected account. This step is essential for facilitating the redemption process and ensuring that your gift card is successfully applied to your Cashback Sock. If you have any further questions or concerns not addressed in this FAQ, please don't hesitate to contact our customer support team for assistance. We're committed to providing a secure and reliable platform for gift card redemption and value your feedback and inquiries.