To ensure the cashback reward is properly assigned, please sign up with the same email address you used to claim it online. Here are a few reasons why you might not have received your claimed cashback reward:
Typo in Email Address: It's possible there was a typo in the email address when you claimed the cashback reward online. A quick way to check is to see if you received a confirmation email. If you didn't, it's likely there was a typo. Don't worry, though! Continue using the app, and you'll find plenty of opportunities to save.
Different Email Used for Signup: If you signed up with a different email than the one used to claim the cashback reward, especially if you used a Google or Apple ID, this could be why you haven't received it. In this case, you have the option to delete the account created by mistake and sign up again with the correct email to get your cashback reward.