What happens with my cashback if I return my order?

Cashback will be awarded only on successful purchases, this means that any order that has been cancelled or returned will not be eligible to receive cashback.

If the merchant identifies any of these events, your cashback will not be paid out. You can read more about this here. If you've already received an instant payout, Woolsocks will claim it back or retain future cashbacks to cover the debt.


Sometimes, modifications to your order can also prevent your cashback purchase from being properly identified and approved. Because of this, Woolsocks recommends that instead of modifying your existing order, you should cancel the order entirely and make a new transaction. Please keep in mind that doing this also depends on the cancellation policy of each store.


Other articles you might find interesting:

Why is my Cashback Sock empty?

Why has my cashback been declined?


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