Cashback

Weekly Deals

• I haven't received Cashback from my receipt submission
• How does the Weekly Deals feature work?
• Can I participate if I shop online?

Autorewards

• How do Autorewards work?
• Why didn't I receive an Auto Reward for my transaction?
• I didn't receive an Auto Reward on an eligible transaction. What should I do?

What is cashback and how does it work?

• What is cashback?
• My Cashback Sock balance is suddenly negative, what should I do?
• The status of my purchase is still pending. When will it be approved?
• What is the status of my cashback transaction?
• Is my Woolsocks account connected to my account with the store?
• Will I receive cashback on all my purchases?
• See all 14 articles

Instant payout

• Do I need an active bank connection to activate instant payout?
• What is instant payout and how does it work?
• Why am I unable to use instant payout?
• Instant payout usage

Purchases and transfers

• Can I make purchases using the funds in my Cashback Sock?
• Are there any restrictions on how much money I can transfer out of my Cashback Sock?
• Is there a limit on the amount of transfers I can make from my Cashback Sock?
• Where can I transfer the cashback in my Cashback Sock to?

Cashback not received

• Why is the cashback amount from my purchase incorrect?
• Why has my cashback been declined?

Conditions

• What's important if I want to earn cashback on my purchase?
• What happens with my cashback if I return my order?
• Can I also get cashback if I use a discount code?
• What happens to my cashback if I close my Woolsocks account?
• How long does my cashback stay in my Cashback Sock?