Saving on your energy bill

Frequently Asked Questions about Energy

• How long does it take to receive my cashback?
• Cashback on insurance or energy not registered or rejected — what now?
• How do suppliers handle energy feed-in?
• Can I cancel my switch?
• When can I switch?
• What does Overstappen.nl do?
• See all 8 articles

Lower your energy bill

• Are the prices shown including VAT?
• How do I indicate that I have solar panels?
• I don’t know my energy usage — what now?
• How are the monthly amount and savings calculated?
• Why are the energy offers different from those on the supplier's website?
• How do you know which energy deal suits me?
• See all 7 articles

The switching process

• How often can I switch energy providers?
• Can I be fined if I switch providers?
• Can I switch if I have district heating?
• Which date should I enter as the end date on the application form?
• Can I cancel my switch?
• Is switching energy suppliers free of charge?
• See all 10 articles

Moving

• What happens to my energy supply during the move?
• When should I provide the meter readings when moving?
• Can I choose a new energy supplier when I move?
• Will my monthly payment amount change if I move?
• Do I need to cancel my contract if I’m moving abroad (emigrating)?
• What should I do with my energy contract if I'm moving?

Problems and Complaints

• I have a complaint. Where can I go?
• I have a complaint about my energy supplier.

About Overstappen.nl

• How can I get in touch with Overstappen.nl?
• How do you make money from Energiebespaarder?
• Is Overstappen.nl independent?