My gift card did not work! What should I do?
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Check the redemption instructions in the app.
Always follow the gift card redemption instructions found in the app. These instructions are the most recent and correct for the gift card you purchased. -
Read the terms and conditions carefully.
Some gift cards cannot be redeemed offline or may have other restrictions. Make sure you understand these before attempting to redeem. -
If you are certain it’s not your fault:
If the gift card still doesn’t work despite following all instructions, please let customer service know.
fashioncheque:
How to use the voucher?
- Check the Fashioncheque website to see which stores accept this gift card online and in physical stores. - For some websites (H&M, Zalando, etc.), the card needs to be exchanged. You can easily do this on the Fashioncheque website. For most other brands, you can use the Fashioncheque directly in the store or on the website!
Please note: Due to the European anti-money laundering directive AMLD5, you can pay a maximum of €50 per order online with Fashioncheque. The remaining amount can be paid in another way, such as iDeal or credit card. Fashioncheque is directly redeemable at all physical stores and almost all webshops. Only for orders at Adidas, Zalando, and H&M, the Fashioncheque must be exchanged free of charge via the website. - On the Fashioncheque website www.fashioncheque.com, you can see whether the gift card can be used both in physical stores and online at a particular store. - Fashioncheque acceptors may have rules regarding the number of vouchers that can be redeemed per purchase. • Validity: 2 years • Where to redeem: Online and in-store • Available voucher values: $10 to $150 • Where to use: Netherlands • Vouchers cannot be returned.