Missing cashback? Let's figure this out together. First, check these common requirements:
Before your purchase
- Logged in: You were registered and logged into the app before shopping.
- Used the app link: You clicked through from the app to the online store—not from another website or the store's own app.
During your purchase
- No order changes: You didn't modify or cancel your order after placing it. When stores process changes, they often create a new order that the app can't track.
- Met the store's conditions: Your purchase qualifies under the store's terms (check these in the app before clicking through to shop).
For iPhone users
Make sure tracking is enabled for the app. Without it, the app can't register your purchase.
How to check: Settings → Privacy → Tracking → turn on the switch for Woolsocks.
Still missing cashback?
If you've checked everything above and your cashback was still declined, submit a missed cashback claim in the app. We'll look into it and get back to you.