Why is the cashback amount from my purchase incorrect?

The cashback you'll receive is the percentage or amount specified in the terms and conditions of each of our partner stores.

Your cashback may be lower than you expected because the cashback deal has been recently changed by the merchant, and this change may not yet be reflected in the app. In this case, please contact our service desk so we can  update the rate shown.

You might also receive less cashback than you expected because you have donations to a fundraiser activated as one of your cashback destinations. Please keep in mind that your cashback will be evenly split between any activated destinations. You can read more about this here.

Please be aware that the cashback rate calculation does not include shipping, administrative costs, gift cards, or taxes. Please note that tax rates vary per country, and in Belgium, tax rates also vary by product or service.


Other articles you might find interesting:

Why has my cashback been declined?

Why is my Cashback Sock empty?

If you need further assistance, please click this link to send us a request.

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