I haven't received cashback from my receipt submission

It is possible that your receipt submission may be unsuccessful. Listed below are some reasons as to why you may not have received your cashback:

  • Photograph is not of sufficient quality.
  • Receipt is from an earlier purchase (before the deal was available).
  • Receipt is from a non-participating store.
  • You have already received the cashback from this offer.
  • Information is missing from the receipt.
  • Product is not present on the receipt.

Tip! Also check the promotion conditions for all participating product variants.

If you submit a successful claim and the cashback has not been allocated to your Cashback Sock within 48 hours, please get in contact with our support team via phone, instant chat or mail.

They will be happy to assist!

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