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  1. Woolsocks Help Centre
  2. General Questions

General Questions

In this section, we explain how to get started with the Woolsocks app. We also provide information about the different sections of the app, account details, data, and troubleshooting tips.

Student association card

  • I topped up my card, but the transaction or balance hasn’t updated in the app.
  • Why don’t I see all my cards after linking my account?
  • Why is my relation number not found or not matching my name?
  • Where can I find my relation number to link my card?
  • I downloaded the app but don’t know how to add my student association card.

First Steps

  • Where can I find insights on my expenses?
  • How can I create an account?
  • How can I connect my bank account?
  • Why am I not able to start using the app?
  • Which devices work best with the app?
  • Can I use the app if I am younger than 18?

My Profile

  • I Can't Login, What Should I Do?
  • In which countries is the app available?

Security

  • I have multiple bank accounts connected, are all my account transactions visible between banks?
  • My PIN has been blocked
  • Why do I have to make a PIN?

Personal Data

  • Is my data safe?
  • I Want To Change My Personal Information
  • E-mail Verification
  • SMS Verification Code
  • Phone Number Verification Policy
  • Why do I need to provide my address?
  • See all 9 articles

Other

  • Is the app a bank?
  • How can I turn off the newsletter?
  • Account Deletion
  • How does the app earn money?
  • I want to delete my account

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