If you made a purchase at a store you had a cashback reward for and the cashback was not credited, you can submit a missing cashback claim by following the steps below:
Claiming via the app:
- Navigate to your Cashback Sock and scroll to the bottom of the page
- Tap "Missing cashback"
- On the next screen, tap "Cashback reward"
- Select the transaction for which you should have received the cashback reward, then select the correct merchant, then tap continue
- Your claim will be sent directly to our support team for investigation